Terms of Service
Last updated:
11 August 2026
1. Operator
Relomax.cz is operated by TOP GASTRO FOOD s.r.o., IČO: 09929045, registered office at Kyjevská 2856, 272 04 Kladno, Czech Republic. Contact: info@relomax.cz, +420 704 048 000.
2. Scope
These terms apply to use of relomax.cz and to moving, handyman, cleaning, painting, apartment-care, handover and related services ordered from Relomax. Mandatory consumer rights under Czech law remain unaffected.
3. Enquiries and contract formation
Submitting a website form or WhatsApp message is a non-binding enquiry. A contract is formed only when the scope, price or pricing method, date and other essential conditions are confirmed by both parties in writing, including by email or WhatsApp.
4. Prices and additional work
Prices shown on the website are starting prices or hourly rates unless expressly stated otherwise. The final price depends on the confirmed scope, time, access, volume, route, parking, materials and any additional work. Any route, waiting, parking or material charge must be disclosed before confirmation or agreed when an unforeseen need arises. We do not carry out chargeable additional work without the customer’s approval.
5. Customer responsibilities
Provide accurate addresses, access details, service requirements and contact information.
Disclose heavy, oversized, fragile, valuable or hazardous items in advance.
Ensure lawful access to the premises and, where applicable, arrange parking, lift access or building permissions.
Secure cash, documents, jewellery and other irreplaceable valuables unless their handling is expressly agreed.
6. Performance of services
We perform services with reasonable professional care. We may use trained employees or subcontractors while remaining responsible as required by law. Estimated arrival and completion times may change because of traffic, access restrictions or unforeseen conditions; we will communicate material delays where reasonably possible.
7. Changes and cancellation
Changes should be requested as early as possible and are subject to availability. A cancellation or rescheduling fee applies only where it was clearly stated and accepted in the confirmed quote or order. Statutory consumer withdrawal rights apply where the law provides them; where the customer expressly requests performance before the withdrawal period ends, the statutory consequences may apply.
8. Apartment handover and deposit
“Deposit-ready” means that we perform the cleaning, touch-ups or handover preparation included in the confirmed scope. The landlord or agency makes the final decision about the security deposit. Relomax does not guarantee the return of all or any part of the deposit unless a separate written guarantee with specific conditions has been agreed.
9. Damage and complaints
Please report visible damage or service defects as soon as reasonably possible and provide photos or other evidence where available. We are not responsible for pre-existing damage, hidden defects, unsuitable materials, inaccurate customer information, or circumstances outside our reasonable control, except where mandatory law provides otherwise. Nothing in these terms excludes liability that cannot legally be excluded.
10. Website and intellectual property
Website content is provided for general information and may be updated. Text, photographs, design and branding may not be copied or used commercially without permission, except where permitted by law.
11. Governing law and consumer disputes
These terms are governed by Czech law. We first try to resolve complaints directly. If a consumer dispute arising from a service contract cannot be resolved by agreement, the consumer may contact the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), Central Inspectorate – ADR Department, Štěpánská 44, 110 00 Prague 1, coi.gov.cz.
12. Contact
TOP GASTRO FOOD s.r.o., Kyjevská 2856, 272 04 Kladno, Czech Republic; IČO: 09929045; info@relomax.cz; +420 704 048 000.